I see the ‘Cancel’ button but I can’t click on it. Why?

A greyed-out and disabled ‘Cancel’ button can mean any one of the following:

1. The item has been delivered already OR

2. The item is non-refundable (e.g. Gift Card)

Can I modify/change the specification for the ordered product without cancelling it?

No, once an order is placed the specification of the product can not be modified.

Can I reinstate a cancelled order?

No, a cancelled order can not be reinstated.

Why i am getting charged for cancellation? / What is cancellation Fee?

Cancellation fee will be applied or charged only if an eligible order is cancelled after 24 hours of placing.
The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.